Evolving how we deliver services in regional SA
Evolving how we deliver services in regional SA
At estara, we regularly review how we deliver our services to make sure we are meeting the needs of our clients, both now and into the future.
Following a recent review of our service delivery model, we are making some changes to how we operate as an organisation in some regional areas.
What is changing
The changes focus on how we work behind the scenes, including:
Closing some physical office locations on 19 June (Port Pirie and Port Lincoln), with our team moving to work-from-home in those regions.
Closing our retail shop at Mount Gambier on 30 June
Making adjustments to some internal roles and functions
Focusing our resources more directly on client service delivery
These changes allow us to reduce overheads and ensure more of our resources are directed where they matter most.
Why this matters
The disability sector is evolving, with ongoing changes to the NDIS and increasing pressure on providers to operate sustainably.
Like many organisations, we need to adapt to ensure we can continue to provide high quality supports over the long term.
Maintaining a large physical office footprint across multiple regions is no longer the most effective way to deliver services. Today, our teams are able to work flexibly and remain connected to clients and communities without relying on office-based models.
What this means for clients
These changes are about how we operate. They are not about reducing services.
Clients will continue to receive the same supports, from the same teams, in the same way.
We remain committed to delivering services across metropolitan and regional South Australia, and to providing reliable, high quality, person-centred support.
Staying connected in regional communities
Our connection to regional communities remains important.
While some office locations are closing, our staff will continue to work within local areas and provide the same level of support and responsiveness that clients expect.
Looking ahead
This is about making sure estara remains strong, sustainable and able to continue supporting our clients into the future aligned to our new strategic plan.
By refining how we operate, we can focus more of our effort and resources on delivering high quality services.
If you have any questions, you can contact your Client Services Coordinator or email estara@estara.com.au or see frequently asked questions below.
FAQs for Clients
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We have reviewed how we deliver our services and are making some changes to how we operate as an organisation.
This includes:
Closing some physical office locations (Port Pirie and Port Lincoln) and moving to a work-from-home model for our staff from 19th of June
Closing our Mount Gambier retail shop by 30 June
Making some changes to internal roles
Focusing more of our resources on delivering services to clients
These are behind-the-scenes changes to how we run estara.
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No.
There will be no changes to the supports you receive.
You will continue to receive the same services, from the same team, in the same way.
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No.
There are no planned changes to your support workers as a result of these updates.
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We are closing our retail shops and this service will no longer be available to clients and community.
There are no changes to our support services and we will continue to deliver these across regional South Australia.
Some office locations are closing, but this does not affect the services we provide. Our staff will continue working in local communities.
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We have reviewed how we operate and found that maintaining physical offices in every region is no longer the most effective or sustainable way to deliver services.
By reducing office overheads, we can focus more of our resources on supporting clients directly.
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The disability sector, including the NDIS, is changing.
We need to make sure estara is sustainable and able to continue providing high quality supports into the future.
These changes help us focus on what matters most: you our clients.
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In some regions there will no longer be an office to visit in person. However, you can continue to contact your Client Services Coordinator as usual.
You can also contact us at estara@estara.com.au or by phoning 1800 378 272
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We understand that changes like this can feel concerning.
If you have any questions or would like to talk about your supports, please contact your Client Services Coordinator or email estara@estara.com.au.
We are here to support you.
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We regularly review how we work to make sure we are meeting client needs and staying sustainable.
If there are any changes that affect your supports, we will communicate with you directly.
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